ABO Christmas Returns & Refunds Policy

At ABO Christmas, we are committed to ensuring your complete satisfaction with every purchase. We take pride in the quality of our festive gifts and keepsakes. However, we understand that sometimes a product may not meet your expectations. This Returns & Refunds Policy outlines the procedures and conditions for returning items to help ensure a smooth and fair process for all our customers.

1. Returns Eligibility
To be eligible for a return, the item must be in its original, unused, and resalable condition, with all original tags, packaging, and any accessories intact. Returns are typically accepted within 30 days from the date you receive your order.

Please note that due to their personal and hygienic nature, certain items are non-returnable and non-refundable unless they are faulty or not as described. These include:

  • Personalised or Custom-Made Items: Any product that has been customised with names, dates, monograms, or specific messages at your request cannot be returned unless there is an error on our part or a manufacturing defect.
  • Special Order Items: Products specifically ordered for you that are not part of our standard collection may not be eligible for return.
  • Clearance or Final Sale Items: These items are sold as-is and are explicitly marked as non-returnable.

2. Initiating a Return
Before sending any item back, you must first obtain a Return Merchandise Authorisation (RMA) number. To do this, please contact our customer service team through the contact form on our website. Provide your order number and a detailed reason for the return, along with photographs if applicable (e.g., to show damage or a discrepancy). We will review your request and, if approved, provide you with an RMA number and instructions on where to send the package. Returns sent without an RMA number may not be accepted or processed.

3. Return Shipping and Costs
You are responsible for the cost of shipping the item back to us. We strongly recommend using a trackable and insured shipping service, as we cannot be held responsible for return parcels that are lost or damaged in transit. The original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., we sent the wrong item) or a defective product.

4. Inspection and Refund Process
Once we receive your returned item at our facility, our quality control team will inspect it to verify that it meets our return conditions. This process usually takes 3-5 business days after receipt.
Upon approval:

  • Refunds: We will process your refund to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or card issuer’s processing times.
  • Exchanges: If you requested an exchange for a different item, we will process this once the return is approved. If the exchange item is of a different value, we will either charge or refund the difference.
  • Store Credit: In some cases, we may offer store credit, which will be issued as a digital gift card or coupon code for use on a future purchase.

If the returned item does not meet our eligibility criteria (e.g., it is used, damaged, or missing parts), we reserve the right to refuse the refund and may send the item back to you at your expense.

5. Damaged, Defective, or Incorrect Items
Your happiness with your purchase is our priority. If you receive an item that is damaged, defective, or not what you ordered, please contact us immediately. In such cases, we will cover all return shipping costs and will either send a full replacement at no extra charge or process a full refund, including original shipping fees. Please provide clear photographs of the issue to help us resolve it quickly.

6. Product Quality Guarantee
We stand behind the quality of our products. If you believe an item has a material or workmanship defect that becomes apparent after the standard return window, please contact us. We will assess the issue on a case-by-case basis and work towards a satisfactory resolution, which may include repair, replacement, or store credit.

7. Policy Updates
We reserve the right to modify this Returns & Refunds Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. The policy applicable to your order is the one in effect at the time you placed the order.

8. Contact for Returns
For any questions regarding this policy or to initiate a return request, please get in touch with our dedicated customer support team via the contact form on our website. We are here to help make your ABO Christmas experience joyful and hassle-free.

Thank you for shopping with ABO Christmas!